Refund policy

At GlideLab, we are committed to delivering high-quality products. If your mousepad arrives damaged, defective, incorrect, or has a manufacturing issue, please contact us within 15 days of delivery.

To start a claim, please visit our Contact Us page or email us at support@glidelab.co. Include your order number, a brief description of the issue, and photos showing the problem.

Eligibility

To qualify for a replacement or refund:

  • The issue must be reported within 15 days of delivery.

  • Photos or other proof of the issue may be required.

  • The product must have a manufacturing defect, shipping damage, or another quality-related issue.

  • The item must have been purchased directly from GlideLab.

Replacements & Refunds

If your claim is approved, GlideLab may, at its discretion:

  • Send a replacement product at no additional cost, or

  • Issue a refund to the original payment method.

The resolution offered will depend on the nature of the issue and product availability.

Limitations

Claims may be denied if:

  • The issue is caused by misuse, accidents, improper care, or unauthorized modifications.

  • The request is submitted more than 15 days after delivery.

  • The claim cannot be verified with sufficient evidence.

  • The product shows normal wear and tear.

  • We determine the claim is fraudulent, excessive, or abusive.

Non-Refundable & Non-Replaceable Items

The following are not eligible for refunds or replacements:

  • Digital products, including wallpapers and other downloadable content.

  • Products damaged through misuse, neglect, or improper care.

  • Minor color variations caused by differences in monitor or device settings.

  • Orders where the customer simply changes their mind after delivery.

Contact Us

If you have any questions about your order or need assistance with a claim, please visit our Contact Us page or email us at support@glidelab.co.